FAQ
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1,000+ five star reviews
Frequently asked questions
25 answers about photos, scents, delivery and everything in between.
Photo 9 +
Can I use my own photo for the custom air freshener?
Yes, you can! You can upload your own photo directly on our website when placing your order. We’ll print it onto your custom air freshener, making it a unique and personal product.
What file formats do you accept for photos?
We accept most common image file formats, including JPEG, PNG and HEIC as well.
What makes a good photo?
For the best results, use a high-resolution photo with good lighting and focus. Avoid using images that are too dark, blurry, or pixelated, as these may not print well.
Do you offer any editing services for my photos?
If your photo needs minor adjustments like cropping or color correction, you can do it in our uploading extension.
Do I need to crop my photo?
No, just upload the photo(s), and leave the rest to us.
What cropping options can I choose from?
- Entire Body(s) — We’ll aim to keep the entire body in the image. In some instances, slight adjustments may be made to ensure the design looks great on your air freshener.
- Just the Head(s) — We’ll focus on keeping only the face or head from the image. If there are multiple people, we’ll cut out the faces and arrange them together.
- Just the Car(s) — We will only include the car(s) from the photo, leaving out everything else.
- Do Not Crop (Rectangular) — Your image will be printed exactly as uploaded, with no edits or cropping.
How will my photo look as an air freshener?
Our advanced printing process ensures that your photo will be vibrant and clear. However, keep in mind that the color and clarity may slightly vary depending on scent choice.
Will my photo fade over time?
Our air fresheners are printed with high-quality, fade-resistant ink. While the fragrance will naturally diminish over time, the image should remain vibrant throughout the life of the product.
What is your policy on offensive or inappropriate images?
We reserve the right to reject any images that are deemed offensive, inappropriate, or in violation of copyright laws. If your image is rejected, we will contact you to request an alternative.
Product 6 +
What are custom car air fresheners made of?
The custom car air fresheners are made of our self-developed high-quality paper.
What is the size of each freshener?
Average size is 3″ wide by 5″ high. Size differences may occur due to individual shapes.
What fragrances do you offer?
We have a wide range of fragrances, including popular scents like Vanilla, New Car, Ice and more.
How long do the fragrances last?
Typically, our air fresheners last between 1 to 2 weeks, depending on the environment and usage. Factors like the intensity of the scent and the ambient temperature can affect the longevity.
Can I choose the scent separately for each photo?
Yes, you can! During the customization process, you’ll have the option to choose from a variety of scents regardless of the photo you’ve selected. This allows you to create the perfect combination of image and fragrance.
Do you offer air fresheners with double-sided printing?
Yes, your photo will be mirrored on one side in order to maintain its custom shape.
Order & Shipping 8 +
What if I need to make changes to my order after placing it?
If you need to make changes to your order, such as altering the photo or updating your shipping address, please contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t entered production.
Can I preview my freshener before shipment?
In an effort to get your order to you as efficiently as possible, we do not offer previews.
How long does it take to produce and ship my order?
Production time usually takes between 5-7 business days. Shipping times vary based on your location, but standard shipping typically takes an additional 3-7 business days.
Can I create a custom air freshener as a surprise gift and ship it directly to the recipient?
Absolutely! You can enter a different shipping address during checkout, and we’ll send the custom air freshener directly to the recipient.
What payment methods do you accept?
We accept all major credit cards and debit cards. Payment information is securely processed and encrypted.
What shipping carriers do you use?
We ship via USPS Ground Advantage.
Can I track my order after it’s shipped?
Yes, once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package’s progress until it reaches your doorstep.
Do you offer bulk discounts?
Yes, we offer discounts on larger orders. Please contact us for a special discounted price at support@bemyfresh.com
Returns 2 +
What if I’m not satisfied with my order?
Customer satisfaction is our top priority. If you’re not completely satisfied with your order, please contact us within 7 days of receiving your product, and we’ll work with you to resolve the issue.
What if my custom air freshener arrives damaged?
If your order arrives damaged, please contact our customer service team within 7 days of receiving your package. We’ll be happy to provide a replacement or issue a refund based on the situation.
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Email us and a person will get back to you — usually the same day.
support@bemyfresh.com