Be My Fresh Order Tracker
Enter your email and order number to see where your order is.
While you wait, this is what's happening
No warehouse and no robot — the same small team, in the same room, every day.
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1
Your photo gets checked
A person looks at it. If something’s clearly wrong — too dark, too small, cut off — we get in touch before printing.
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2
Cut to its own shape
By hand, following whatever is in your photo. Not a template, not AI — that’s why it takes days and not minutes.
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3
Scented and sealed
Your scent goes in, then it’s sealed in its sleeve so it’s still strong when it reaches you.
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4
Packed and posted
Boxed, labelled and handed to USPS. Your tracking number is emailed as soon as it ships.
Before you worry
These five come up all the time. Chances are yours is one of them.
My tracking hasn’t moved in days
Totally normal. USPS Ground Advantage often scans a parcel when it’s picked up and then not again until it reaches the destination facility — that gap can be three or four days with nothing happening on screen. If it hasn’t updated in a full week, email us and we’ll chase it.
It says delivered, but I don’t have it
Check with neighbours, with anyone else at the address, and around the porch or mailbox first — it turns up in most cases within a day. If it doesn’t, get in touch and we’ll sort it out with you.
It’s been a few days and it still hasn’t shipped
That’s expected. Nothing ships straight away, because your photo has to be cut and the freshener printed to order — that’s 5–7 business days before it even goes in the post. Then 3–7 business days with USPS on top.
I need to change the address or the photo
Email us as soon as you can. If production hasn’t started yet, we can almost always still change it.
I ordered as a gift — will they see the price?
No. There’s no invoice or price anywhere in the parcel, so you can send it straight to the recipient.
Still not right? Write to support@bemyfresh.com — a person answers, usually the same day.