SHIPPING AND RETURN POLICY
Last updated: 08/14/2024
Thank you for your purchase! We hope you’re delighted with it. However, if you're not completely satisfied, please reach out to us at support@bemyfresh.com. We're here to assist you.
Please note: If incorrect address details are provided at checkout, any additional postage fees for reshipping will be your responsibility.
SHIPPING
USPS Ground Advantage
- Delivery Method: USPS Ground Advantage
- Delivery Timescale: 1-3 business days (excluding processing time)
Once your order is dispatched, you’ll receive an email with tracking information to monitor your delivery status. Please note that delivery to remote areas may take longer than stated.
PROCESSING TIME
Our custom car air fresheners are made-to-order, meaning they need to be printed, cut, and scented before shipping. We strive to dispatch your items as quickly as possible. Processing times typically range from 5-7 business days after payment is received.
PLEASE NOTE: The shipping times mentioned above exclude processing time, which begins after your item has been dispatched.
RETURNS
We want you to be thrilled with your purchase. If you're not completely satisfied, you may return non-personalized items within 14 working days of receipt. If returned within 7 working days, we’ll issue a full refund, including postage, or offer an exchange.
For Customized Items:
- Since all our items are customized, we generally do not accept returns unless there is a defect or error on our part.
- If you wish to return a customized item, we will review the reason for the return. If the issue is found to be due to customer error (e.g., incorrect image provided, failure to follow image guidelines), we reserve the right to refuse the return.
- All returns must be made at the customer's expense. Refunds will only be processed after the item is returned and received by us in its original condition.
- If you wish to cancel an order that has already been manufactured or shipped, you may return the item at your own cost, and a refund will be issued upon receipt of the returned item.
For defective or damaged products, please contact us at support@bemyfresh.com to arrange a refund or exchange.
Important: We cannot accept returns or offer refunds on items that do not meet our image guidelines. Please ensure you review these guidelines before placing your order. Once you place an order, you agree to these terms, and if the product is made, we won’t be able to refund or replace it.
If we identify that an image does not comply with our requirements, we will contact you. If we do not receive a response within 3 business days, we will proceed with the order and will not be able to issue a refund if a complaint arises.
QUESTIONS
If you have any questions regarding our return policy, please contact us at support@bemyfresh.com.
Last updated: 08/14/2024
This revised policy clearly outlines your terms for returns and cancellations, ensuring transparency and compliance with U.S. regulations.